Privacy Policy Overview and Statement

This privacy policy explains how Falexivo collects, uses, shares, and safeguards your personal information. We value transparency regarding your data and are committed to upholding Australian laws and international regulations.

Information We Collect About You

We collect essential information to provide our services and improve your experience on our site.

• Personal data such as your name, contact details, and billing information, may be collected when you interact with our services.
• Technical data including device type, browser, IP address, and usage data is gathered for security and improvement purposes.
• We collect information related to your engagement with our site, such as pages visited and interactions with content or features.
• Certain cookies or similar technologies may store or retrieve information to enhance your experience and support analytics.

How Your Data Is Used by Us

Your data helps us personalise and enhance your experience, operate our platform, and maintain compliance.

• To deliver requested products or services and manage your account efficiently and securely.
• To improve website functionality, monitor usage, and perform internal analytics for service enhancements.
• To communicate updates, promotions, or policy changes in accordance with your selected preferences.
• To comply with legal obligations and safeguard against misuse, fraud, or unauthorised transactions.

Our Legal Basis for Data Processing

We process personal data under several legal grounds compliant with Australian law and GDPR where applicable.

The main bases include your consent, fulfilment of contractual obligations, compliance with legal requirements, and legitimate interests such as service improvement and fraud prevention.

How We Share Information

Your information may be shared under limited circumstances to provide services or meet legal standards.

• Third-party service providers may access your data only for the purpose of supporting website operation or delivering requested services, subject to confidentiality.
• We may share information to comply with Australian laws, regulations, or governmental requests, including relevant authorities.
• In the event of a business reorganisation or sale, information may be transferred to ensure continued service with proper safeguards.

Data Security

Your information is protected using industry-standard security measures. We restrict access to personal data and perform regular audits to reduce risks of unauthorised access, alteration, or loss. While no method is completely secure, we continue to upgrade and enhance our safeguards in line with industry best practices.

Your Rights

You have rights relating to your personal information under Australian law and, where applicable, the GDPR.

• You may request access to the personal data we hold about you, subject to identification verification.
• You can ask to correct or update your information if you believe it is inaccurate or incomplete.
• You may request erasure of your personal information in certain circumstances where retention is not legally required.
• You have the right to object to or restrict our use of your data for some purposes, depending on regulatory conditions.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and gather analytics to improve our website.

View our cookie policy View our cookie policy

Contact Us

If you have any questions or wish to exercise your privacy rights, please reach out to our team using the details below.

Changes to This Policy

We may update this privacy policy periodically to reflect operational, legal, or regulatory changes. Please check this page regularly for the latest version.